|Date Posted||September 3, 2020|
Will be calling on a specific group of members. They have very detailed scripting that the individual will need to stick to. Confidence and Customer service is everything in this role. They are reaching out to members from their health plan and ensuring they have access to the healthcare they need throughout the COVID pandemic. Check to see if they would be open to making a telehealth appointment in order to mitigate risk of potentially getting covid. If yes, they will go through a 3 question survey to see if they have the video capability for a telehealth call. If they don't have have video capability they will potentially look at scheduling a way to drop off a tablet at the end of the year in order to have a telehealth visit. Call center individual will be working to understand if a member is interested with video capability - ready to schedule, interested - not video capable, or not interested. They will then update their Google Sheet with the correct drop down indicating which bucket the individual falls into between the 3.