Medical Customer Service Representative

at Aerotek
Location Wixom, MI
Date Posted November 14, 2020
Category Default
Job Type Full-time


IMPORTANT: Candidate(s) MUST have a computer with webcam, internet (and a 2nd monitor is a bonus).

MUST be flexible to work between the hours of 8:00am - 6:00pm M-F.
his means that their shift can start any time between 8am and 9:30pm.

A Durable Medical Equipment provider for those in need. They offer basic healthcare basis (even baby diapers), diabetic equipment, surgical equipment, emergency medical equipment, insurance covered supplies, breast pumps, insulin pumps, etc...

Customer Service Reps will manage incoming and outgoing calls and help people with a variety of health plans to understand their coverage and how they can purchase their medical equipment.

(They must be flexible - even during the training period which is usually 8 a.m. to 5 or 8:30 a.m. to 5:30 p.m. and then their confirmed schedule would be different even a start time as late as 9:30 a.m. It depends on what team they are placed on).

* Duel monitors, toggling between multiple windows.
* This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

o Pump team - they have a doc team, verification team, and order taking.
o CGM Pump Team - own medical docs and who is taking orders.
o Call center team - takes all insurances and all supplies.
o Wound Care Team -
o Each team is slightly different.
o Some teams do handle some assessments and some tele-health too.
o Billing is separate and sits here.

The Customer Service Representative - Ensure customer satisfaction daily by being pro-active and problem solving utilizing all available resources to provide the highest level of customer service.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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