Head of Operations

at ExecuNet
Location New York, NY
Date Posted November 18, 2020
Category Default
Job Type Full-time


As the founding Head of Operations at this venture, you will get your hands in all areas of the business and help set, manage and drive all key strategic initiatives to ensure alignment among goals, timelines, cost, and quality. You’ll be responsible for identifying, prioritizing, and solving this venture’s most critical opportunities. The Head of Operations will report directly to the CEO.


  • Build and own the operational design for effective service delivery across key activities including clinician recruiting, credentialing and patient acquisition, matching and scheduling. Own customer and user excellence. 
  • Drive continuous improvements in core operating metrics
  • Partner with the leadership team to define and track key performance indicators to responsibly manage resources and achieve strategic goals 
  • Collaborate with the engineering and product teams to ensure the technology platform seamlessly integrates with the operations of the business 
  • In collaboration with the leadership team, own and drive rollout plan for expansion and partnerships with payors, providers and other stakeholders 

Relevant Experience

  • 7-10+ years of experience in Operations, COO roles or President roles
  • Experience in operations, early-stage start-ups or consulting
  • Demonstrated success launching and operationalizing double-sided marketplaces in healthcare - balancing supply and demand
  • Experience running outsourced teams for sales, recruiting, scheduling or using agencies or vendors for support
  • Experience recruiting internal talent, other Ops professionals who specialize in process design and coordination
  • Expertise in digital health, telehealth or mental health
  • Strong Operator who has managed and grown teams and has superb people management skills 
  • Deep expertise in organizational, analytical, prioritization, time management, project management, and people management skills 
  • Experience defining and owning operational processes and KPIs
  • Data-driven decision maker
  • Ability to be a scrappy individual contributor, while also having the ability to lead a team and delegate 
  • Experience working within complex environments and the ability to effectively multitask 
  • Confident executive presence, strong collaboration skills and ability to partner with multiple stakeholders concurrently 
  • Self-awareness and skilled at identifying your superpowers and cultivating those of others 
  • A forward-thinking perspective and the ability to work with purpose and optimism
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