Director Digital Health WellMed San Antonio TX

at UnitedHealth Group
Location San Antonio, TX
Date Posted November 6, 2020
Category Default
Job Type Full-time


Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Director of Digital Health directs daily operations and responsibilities of the Telemedicine Program to include application to Behavioral Health, Palliative, Remote Monitoring, Care Management via Virtual Visits throughout the Enterprise. The director would be responsible for upholding strong engagement with providers and users of the program, financial success, and expansion of the program as required.

Primary Responsibilities:
  • Leads telemedicine program enhancement, including awareness of technical advancements, analysis of regional needs, targeting prospective sites, presenting program to prospective customers, coordinating technology assessment, and ensuring clinical education is provided and contracting/credentialing is complete
  • Oversees and directs all day-to-day operations to ensure optimal patient care is provided
  • Assesses quality, productivity, and efficiency of operational area continually to assist in supporting a high-quality and cost effective operation
  • Seeks out actively and implements opportunities for additional gains in quality, revenue, and expense control
  • Develops and oversees operational and capital budget which accurately reflects financial and operational program needs
  • Manages financial resources to meet budget expectations
  • Promotes usage of telemedicine through education and marketing, partnering with Physician Liaisons
  • Ensures credentialing and contracting is complete for all telemedicine physicians and presenting sites
  • Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees
  • Mentor team members to encourage personal and professional growth
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed
  • Performs all other related duties as assigned to include 10% travel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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