Associate Product Manager – New York, NY

at UnitedHealth Group
Location New York, NY
Date Posted November 12, 2020
Category Default
Job Type Full-time


At Genoa Healthcare Telepsychiatry (GTP) we increase access to behavioral healthcare in underserved communities across the U.S. by building telepsychiatry programs that connect patients with psychiatrists & APRNs remotely. Genoa Telepsychiatry (formerly 1DocWay) is the largest outpatient telepsychiatry community with programs in over 35 states providing 250,000+ appointments annually. Our Care Delivery behavioral health platform allows us to seamlessly connect patients and providers through a cloud-based telehealth solution. Our New York team offers ample career development opportunities in a mission-driven culture valuing empathy, collaboration, grit and continuous learning.

Role Summary

As Genoa Healthcare Telepsychiatry grows, our behavioral health Care Delivery platform is rapidly scaling and workflows being optimized for various target audiences. We are looking for an Associate Product Manager who will support our Product Management team with a set of skills and experience in managing stakeholders and building products that help us meet our growing customer needs and roadmap.

As an Associate Product Manager, you will become an expert at understanding customer problems and using that understanding to optimize user experiences on our care delivery platform. You will identify opportunities for developing solutions, and then design and implement these solutions, working with engineering to see products and features through the full SDLC.

As part of this role you will be expected to:
  • Work closely with internal and external stakeholders to derive insights about customer pain points and needs
  • Ideate on potential solutions to pre-identified problems and determine tradeoffs of each approach
  • Use clear understanding of user research, data analysis, and customer feedback to refine user stories and product specifications
  • Work closely with developers to understand and overcome technical challenges for new product features/enhancements
  • Write clear product specifications and acceptance criteria to groom tickets for engineering sprints
  • Define project schedules and milestones required for a successful launch/delivery
  • Effectively support the product (e.g., bug triage, answering client questions), pulling in the right people as needed
  • Support project management and leadership reporting
The opportunity is great because you will:

  • Gain an understanding of our telepsychiatry business model and the telehealth space
  • Work closely with senior leadership on translating business needs into Product requirements
  • Develop complex solutions, with a high degree of independence and autonomy, bringing your vision for a scalable,
  • best-in-class patient care delivery platform to life
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • A Bachelor's Degree or Higher
  • 2+ years' experience in software product management and/or general management consulting
  • Strong problem solving and analytical skills
  • Highly organized and able to juggle different tasks and projects
  • Quickly able to ramp up and take on responsibilities
  • Highly adaptable and able to work autonomously
  • Strong written and oral communication skills
  • The ability to make ROI based decisions
  • The ability to run projects independently, tackle obstacles and be proactive
Preferred Qualifications:
  • Have a technical background
  • Have worked in software delivery
  • Have some familiarity with Agile methodologies

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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